Accessibility Statement

Last Updated: April 18, 2026

Our commitment

SeaQueen is committed to making seaqueenlongbeach.com usable by as many people as possible, including guests with disabilities. We believe digital accessibility is part of good hospitality, and we work continuously to meet that standard.

Standard we aim for

This website is built with the intent to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, an internationally recognized standard developed by the W3C. We use WCAG 2.1 AA as our working target and test against it during development and content updates. The site has not been independently audited; please let us know if you encounter any specific barrier so we can address it.

Features we have built in

  • Semantic HTML and ARIA landmarks — headings, navigation, articles, and regions are marked up so assistive technologies can announce them correctly.
  • Descriptive alt text for every photo in the gallery so screen readers can describe the property, not just announce "image."
  • Keyboard navigation — all interactive elements (links, buttons, the photo lightbox, the FAQ accordion) are reachable and operable using the keyboard alone.
  • Visible focus indicators so keyboard users can see where they are on the page.
  • Color contrast — body text and interactive elements are designed to meet WCAG AA color-contrast ratios.
  • Responsive design — the site is usable on mobile, tablet, and desktop, and supports system text-size preferences and browser zoom up to 200%.
  • Scalable fonts and flexible layouts that adapt to the user's font-size settings without breaking the design.
  • Captions and text alternatives for non-text content where it exists.
  • Our AI concierge, SeaQueenBot, provides a text-based alternative for finding information across the site. It can answer most property, area, and booking questions in plain English.

Known limitations

We are transparent about gaps we're aware of and are actively working to address:

  • Embedded third-party content — the 3D virtual tour (Matterport) and embedded map (Google Maps) are provided by third parties; we cannot control their accessibility. A static gallery and written directions are always available as alternatives.
  • Decorative rotations and handwritten-style fonts used on some cards are visual accents; they do not affect the underlying text, which remains announced correctly by screen readers.
  • Live weather feeds and webcam streams on the Weather and Beach Cams pages depend on third-party services. Text summaries are provided where possible.

Assistive technology compatibility

The site is tested with common browsers (Chrome, Safari, Firefox, Edge) on both desktop and mobile. It is designed to work with screen readers including VoiceOver (Apple), TalkBack (Android), and NVDA and JAWS (Windows).

Reporting an accessibility issue

If you encounter any content or feature on this website that is difficult to access, please tell us. We take accessibility feedback seriously and will work with you to provide the information or service you need.

For accessibility issues on this website (broken controls, low contrast, missing alt text, screen-reader problems, anything that keeps you from using a page), the fastest path is the property owners — we maintain the site directly:

seaqueenlongbeach@gmail.com

When reporting an issue, it helps if you can tell us: the page URL, a brief description of the problem, the device and assistive technology you are using, and your browser. We aim to acknowledge reports within a few business days.

For accessibility concerns during a stay — for example, a physical access issue at the property, or something on Avari's booking platform that isn't working for you — contact Avari Guest Support directly. Avari staffs and resolves these in real time, and they're the correct party to route an issue through:

Alternative ways to get information

If any page on this site is not working for you, we are happy to provide the same information in a different format — for example, a written description of the property and amenities, directions to the house, or a walk-through of the booking process. Please contact us using any of the methods above.

Ongoing improvement

Accessibility is not a one-time project — it's ongoing maintenance. We review accessibility as part of every content update, and we welcome guest feedback as the best signal for where to improve next.